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Accountability systems allow public, private and individual stakeholders to measure and evaluate the success of programs. We are dedicated to the highest standards of measurement, review, and accountability.


Modern systems treat people with dignity and respect as they encounter and interact with government services. CAMI supports policies that ensure modern and effective tools and protocols are in place through public and private partnerships.


When public and private sector leadership combine, we have the opportunity to bring best management practices to complicated, seemingly intractable problems. CAMI supports innovation in government program and service delivery.

Latest News

Making the Customer Service Executive Order Really Work

By Stan Soloway | Government Executive On December 13, the Biden administration issued a sweeping executive order designed to drive new and better ways to improve the “customer,” or citizen, experience with ...

The Medicaid Cliff Could be Steep for Millions. It Doesn’t Need to Be.

We will all be grateful when we can safely put the COVID-19 pandemic behind us. But, behind the sigh of relief many of us will feel, there will be millions ...

Bloomberg report finds 9 million Americans did not have access to Unemployment Insurance due to massive, years-long backlogs

A recent estimate from Bloomberg Businessweek found that 9 million Americans lost their jobs as a result of the pandemic, and were unable to get Unemployment Insurance: “…at least 9 million Americans ...

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