On March 20, 2020, no one could have predicted how COVID-19 was going to impact our country. But in the ensuing three years, virtually everything about our lives has felt the difference. The impacts have also been palpable across most, if not all, of the countless ways in which local, state and federal governments interact with and provide crucial support to the public; impacts that were especially pronounced as agencies and programs have faced unprecedented and sustained surges in needs and demands.
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